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Our Clients tell us the reason they choose General Debug for IT leadership and intimacy. General Debug delivers a process of innovation through a team approach. Each client receives technology consulting through a dedicated fractional Chief Information Officer, a dedicated Client Service Coordinator and a Network Administration Team.
During the on-boarding process, our fixed-fee clients receive network documentation and a technology roadmap prioritized based on a critical, urgent and important hierarchy. The issue is explained free of “geek speak,” and the risk of not implementing is explained. The client can then choose their risk tolerance when making IT investment decisions.
Our dedicated fractional Chief Information Officers deliver business value reporting during regularly scheduled meetings with clients. They are responsible for the day-to-day experience of the relationship.
The dedicated Network Administration Team is made up of a Service Manager, in-house end user support engineers and field engineers. They ensure the anywhere/anytime experience.
All IT projects are scoped in fixed-fee pricing and are accompanied by a detailed Statement of Work. This process sets expectations to be managed to and mitigates scope creep. Often, the technology roadmap is modified to account for changes in the client’s business.
General Debug’s first Core Value of Innovate is prevalent in each client relationship. We consult on new technology and innovation, not for technology’s sake, but what it may do for the client based upon return on investment.